Widerrufsrecht

RETURNS
Sometimes the fit isn’t right, so here at Looke Garment we’re happy to accept returns or store credit on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 28 days of receipt by you.

It’s important to note that shipping costs are not covered by Looke Garment when sent back, so we suggest using your local post office for the best service and tracking ID.

Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 28 days of receipt.

Mislaid your returns sheet? Don’t panic. Just send us over an email at info@lookegarment.com and we’ll be happy to help you out.

Any damaged or worn items returned will not be refunded.

Items must be free from makeup, deodorant marks, alterations, odors, stains, or any other signs of wear to be eligible for a refund or store credit. An original package is preferred.

Shipping, duties, and taxes are non-refundable.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 5-10 working days of receiving the item. Please note SALE items are refunded via Gift Cards.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We don't take any responsibility for lost parcels whilst being returned to us.

EXCHANGES
Exchanges are not available. Please submit a return request and place the new order in the meantime.

Item must be received back at Looke Garment within 14 days of delivery for a refund, or within 28 days of delivery if opting for store credit. Returns received after the applicable return window will not be refunded or credited.

Please allow up to 5 days from the time your return arrives at our facility for our team to inspect and process your return. You will be notified via email when the return has been processed.

We reserve the right to cancel customer orders if we identify unusual or excessive returns activity.

CUSTOMIZATION ITEMS
Our customized gowns are individually handmade according to your request and the measurements provided, so please ensure that you review the product description carefully before placing your order.

Slight variations of fabric colors and embellishments may occur since every product is handmade, and fabric batches may differ.

Each creation is meticulously crafted through a process that reflects the highest standards of couture craftsmanship and quality control and will be checked for defects and faults before delivery. Due to the exclusive, made to order nature of our pieces, all sales are considered final.

SALE ITEMS
We can only refund returned sale items by credit note for use on our online store.

LATE RETURNS
We’re unable to accept returns beyond the 28 days of your receipt and anything sent to us after 28 days may be returned to you.

CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.

OUR POLICY
We take pride of our Looke Garment items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

If you’re returning something faulty, damaged or soiled please contact info@lookegarment.com prior to sending any return.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

INSURANCE
Looke Garment insures each purchase during the time it’s in transit until it’s delivered to you. For all deliveries we require a signature, at which point responsibility for your purchased goods passes to you.

Not the receiver of the purchase? If you got your Looke Garment items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.

SOME USEFUL TIPS
We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.

Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.

Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.

We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.

To minimise delays, we recommend using your work address as your delivery address.